This Privacy Policy explains how [Your Company] (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you use our website, dashboards, backtesting and research tools, paid features, emails, and related services. The service is operated by [Legal Entity], based in [Postal address].
Information We Collect
We collect the following categories of information:
Account and contact information
When you create an account, sign in, contact us, or otherwise use the service, we may collect:
- Your name and email address
- Account login credentials and authentication identifiers (including, if you sign in with Google, your name, email address, and profile image)
- Communication and notification preferences
- Information you submit through forms, waitlists, or support requests
Payment information
If you purchase paid features, payments are processed by Stripe. We may receive payment-related information such as your name, email address, billing details, billing address, tax information, subscription status, invoice history, and payment status.
We do not intentionally store full payment-card numbers on our own servers.
Usage, analytics, and telemetry
We use PostHog for product analytics and Grafana Faro for performance and error telemetry to understand how the service is used and to improve its reliability, performance, and quality. These tools may collect:
- Pages viewed and referring URLs
- Browser, device, and operating-system type
- Approximate location derived from your IP address
- IP address and session information
- Feature usage, clicks, and interactions
- Error logs, performance metrics, and diagnostic telemetry
Security and bot prevention
We use Cloudflare Turnstile and similar tools to detect bots, abuse, spam, and malicious activity. These tools may process technical information about your browser, device, network, and interaction with the site.
Cookies and similar technologies
We use cookies, local storage, and similar technologies for purposes such as login sessions, security, preferences, analytics, performance monitoring, and checkout. You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.
Content and settings you provide
Depending on how you use the service, we may store information you create or provide, such as:
- Watchlists and saved preferences
- Strategy settings and backtest configurations
- Portfolio-simulation inputs
- Notes, prompts, or other submitted content
- API or SDK usage activity
Please do not submit sensitive personal information unless it is necessary to use the service.
How We Use Information
We use personal information to:
- Provide, operate, and maintain the service
- Create and manage your account and authenticate you
- Process subscriptions and payments
- Send transactional, account, and security emails
- Send product updates or marketing emails where permitted
- Respond to your support requests
- Improve features, usability, performance, and security
- Detect and prevent fraud, abuse, bots, and unauthorized activity
- Debug errors and monitor system health
- Analyze product usage
- Comply with legal, tax, accounting, and regulatory obligations
- Enforce our Terms of Service
Emails
We may send you transactional, account, security, billing, service, and product-related emails. These may be necessary to provide the service.
We may also send marketing or newsletter emails where you have consented or where otherwise permitted by law. You can unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us.
We may still send necessary transactional, account, billing, security, and service-related emails even if you unsubscribe from marketing messages.
How We Share Information
We do not sell your personal information.
We share information with service providers that help us operate the service, including:
- Payment processing (Stripe)
- Product analytics (PostHog)
- Performance and error telemetry (Grafana Faro)
- Security and bot prevention (Cloudflare)
- Authentication providers (including Google sign-in)
- Hosting, database, infrastructure, and storage providers
- Email delivery providers
- Market-data providers
- Professional advisors, where necessary
We may also disclose information where required by law, or to protect the rights, safety, and security of our users, the public, or the service, or to prevent abuse. Each provider processes information only as needed to provide its service to us and under its own terms. These providers may process information in Canada, the United States, the European Union, or other jurisdictions.
International Data Transfers
Because we rely on third-party service providers, your personal information may be transferred to, processed in, or stored outside your province and country of residence, including in the United States and other countries.
Information stored or processed in another country may be subject to the laws of that jurisdiction, including lawful access requests by courts, law enforcement, regulators, or government authorities.
Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this policy, including to:
- Provide the service and maintain your account
- Process payments and invoices
- Resolve disputes
- Maintain security and audit logs
- Comply with legal, accounting, and tax obligations
- Enforce our agreements
When information is no longer needed, we delete or anonymize it. You can also delete your account from your account settings.
Your Choices and Rights
Depending on where you live and which laws apply, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent where processing is based on consent
- Object to or restrict certain processing
- Request information about how your data is used or shared
- Export your information in a portable format
To make a privacy request, contact us at privacy@yourdomain.com. We may need to verify your identity before fulfilling a request.
Children’s Privacy
The service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has provided us with personal information, contact us and we will take reasonable steps to delete it.
Security
We use reasonable technical and organizational safeguards to protect personal information. However, no website, application, network, or storage system is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.
Third-Party Links and Services
The service may link to or rely on third-party websites, APIs, datasets, models, and tools. We are not responsible for the privacy practices of third parties; please review their privacy policies before using them.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date, and material changes may be communicated to you directly.
Privacy Contact
For privacy questions, access requests, correction requests, deletion requests, or complaints, contact our privacy contact at privacy@yourdomain.com.
The service is operated by [Legal Entity], based in [Postal address].